Office Protocol
The pre-visit appointment reminder will be emailed 48 hours prior to the appointment. Please contact our office if you or your child are feeling ill (new cough, headache, weakness, fever, sore throat, runny nose, etc.)
To limit traffic in our offices, we strongly recommend each patient is to be accompanied by only ONE healthy caregiver. Please arrange childcare for sibling(s)
Referrals
Consultations require a referral letter from your primary care physician, nurse practitioner or another specialist. Please fax referral letters to 1-888-760-8399. Our office does not provide primary care services to patients.
Appointments
Initial consultations and follow up visits are scheduled either in person or via telehealth. Appointment length of time varies from 15 minutes to 90 minutes depending of the complexity of the issue(s). Your child must be present for the appointment.
Artificial Intelligence
This office is supported by artificial intelligence in our daily work. Please discuss with the front desk if you have questions or concerns.
Please visit the link for more information regarding AI ScribeBerry:
Protocol for Families where Parents are Separated/Divorced
Kootenay Paediatrics is dedicated to providing our patients with the best medical care possible. To best manage available resources, and support our patients and their families to best achieve this shared goal, a list of expectations has been outlined below:
• It is the responsibility of the parents/legal guardians to provide the clinic with a copy of the most current legal agreement and/or court order regarding custody and access if needed.
• Physicians and staff do not take sides in custody disputes. Please do not engage our staff in these disputes, so that they can focus their attention on the health of your child. Staff and physicians will not provide letters of support for family court, nor will they document issues not related to caring for the health of the child. If staff or physicians have significant concerns about a parent/legal guardian’s ability to care for their child, they will report this to the appropriate authorities, as required by law.
• It is the responsibility of the parent/legal guardian who schedules the child’s ongoing clinic appointments to share this information with the other parent where indicated.
• The clinic’s scheduling system only lists one primary phone number and email per child for booking appointments. Upon request, we can add a second email for appointment reminders
• The clinic encourages both parents to participate in appointments where appropriate. If this is not possible, then it is the responsibility of the attending parent to share the information with the parent who is not able to attend, unless otherwise stipulated by law. We serve a large number of separated families. Our clinical staff and physicians cannot take time away from patient care to duplicate information sharing.
• When healthcare decisions must be made, and the physician has determined the patient does not have capacity to make their own health care decision, we will ensure that the custodial parent(s)/legal guardian has the necessary information to make an informed decision in the Best Interest of the Child.
• It is essential that the child/youth’s medical experience be supportive, informative, and as stress-free as possible. To achieve this goal, we would ask that parents/legal guardians use clinic visits to focus on the well-being of their child/youth. Disagreements between parents/legal guardians should be discussed outside of the clinic property.
Thank you for your co-operation to help us achieve the best outcomes for all patients and their families.
Patient Intake Form
Prior to the initial consult, parents will need to complete a Patient Intake form on behalf of their child. An intake form will be sent via email. Please ensure the form is completed prior to your child’s appointment.
Trainees
Teaching is an important part of our medical practice. We often host residents and UBC medical students in our office. Families are encouraged to support our teaching efforts by allowing these trainees to participate in their medical care. Please advise us if you have any concerns.
Cancellation Policy
Our office require 24 hours notice when cancelling an appointment. Please call 778-456-0030 or email kootenaypeds@gmail.com if you are unable to attend.
Mobility Issues
Our office is wheelchair accessible through the back door. Please note there is space to park a stroller if you wish to do so.
Kootenay Paediatrics 